About this notice
The UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 give you clear rights over the personal information organisations hold about you. This page explains those rights and how to use them with Alpha Care Services.
For a full picture of what we collect and why, please also read our Privacy Policy.
Your rights at a glance
- The right to be informed — to know what data we hold about you and why
- The right of access — to see a copy of your data (a Subject Access Request)
- The right to rectification — to have mistakes corrected
- The right to erasure — to have your data deleted, where we are not required by law to keep it
- The right to restrict processing — to pause how we use your data while a concern is sorted out
- The right to data portability — to receive your data in a format you can take to another provider
- The right to object — to stop certain uses of your data, especially direct marketing
- Rights around automated decisions — we do not use automated decision making or profiling in our care service
How to make a request
To use any of these rights, write to our Registered Manager at Unit 5, Tarlings Yard, Church Road, Bishop's Cleeve, Cheltenham, GL52 8RN or email info@alphacareservices.co.uk.
Please include enough information for us to confirm who you are and what you are asking for. We may need to see proof of identity before releasing records, especially where sensitive health information is involved.
We will respond within one calendar month. If your request is unusually complex we may extend this by up to two further months and will let you know. There is no charge for a standard request.
If a request is on behalf of someone else
If you are asking for records held about a family member, we will need written authority from them or evidence that you hold legal power to act for them (for example, a Lasting Power of Attorney or appointment as their Deputy). This protects the person we care for.
Keeping your data safe
Our team is trained in confidentiality, information governance and data protection. Access to records is limited to those who need it to deliver safe care. Systems are password protected, encrypted and backed up securely in the UK.
Reporting a concern
If you are not happy with how we have handled your data or your request, please tell us first so we can put things right. If you are still not satisfied, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
